Our No-Show Policy: Why Respecting Time Is the First Sign of a Serious Operator
In local services, time is the one resource nobody gets back. When a homeowner blocks an hour to walk a […]
Playbooks & SOPs
Playbooks & SOPs
Playbooks & SOPs
How We Qualify New Hires at Local Service Spotlight (Our 2 Non-Negotiables)
At Local Service Spotlight, we have found two things to be huge predictors of success for people who are new
Playbooks & SOPs
How to Cancel Office Hours Subscriptions
As part of our team, you may occasionally be asked to assist clients in managing their Office Hours subscription. This program, which
Playbooks & SOPs
Client Meeting Checklist: Before, During, and After the Call
Most people treat client meetings like a chore. They show up unprepared, ramble for an hour, and wonder why the
Playbooks & SOPs
Payroll Schedule
Please review the payroll table below for all pay periods, invoice deadlines, and payment dates for 2025. Be sure to
Playbooks & SOPs
How to Create Your Invoice as a Partner
Our accounting team processes payments every two weeks as long as your invoice is submitted within two days after the
Playbooks & SOPs
Why People Shouldn’t Solo Message Me
If you’re working with our team, whether as a teammate, vendor, contractor, or collaborator, this is for you. The temptation
Playbooks & SOPs
The Hidden Cost of Mindless “Reply All”
That you shouldn’t reply all unless it’s actually valuable to everyone.The more people you’re replying to, the more careful you
Playbooks & SOPs
Why Your Follow-Up Is Slowing Things Down
We all want things done quickly. But in our workflow, repeated follow-ups do not speed things up. In fact, they
Playbooks & SOPs
The Success Tracker: How AI Apprentices Managing Local Service Clients Stay Organized and Prove Results
AI Builders struggle because their work isn’t visible without structure. When you’re managing marketing for plumbers, roofers, landscapers, or HVAC companies,